POLICIES

Cancellation Policy:
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I understand that things can come up. I value your time, and hope you value mine too. In the event you need to cancel your appointment, please be sure to notify me no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee of 50% of scheduled service. This allows other clients to have the option to book an appointment during the time slot that is being cancelled. I understand that emergencies come up and will do my best to work with you. However, if multiple cancellations are made, a non-refundable 50% deposit will be required to book a future appointment. If you have signs of Covid on the same day as your appointment, the cancellation fee will be waived. Thank you for understanding.
 
Service Adjustment Policy:
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Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed.  I am committed to making any needed corrections, as long as it falls in the services discussed and agreed upon during the consultation. I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment. There are no refunds for services rendered. If there is a change in mind about the color, adjustments will be made and treated as a new service. It may take several sessions to achieve brighter blondes to keep the integrity of the hair in a healthy state.
 
Retail Return Policy:
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Should you make a retail purchase that you are unsatisfied with, I will except retail exchanges at full credit for 14 days from your initial purchase. Retail refunds are not available. I will exchange your purchased product for another product that I believe is better suited to meet your needs and goals.
 
Child Safety Policy:
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I welcome children under the age of 16 in the salon only if they are receiving a service themselves. Children may not accompany a parent to any appointment unless they too are booked for a service of the same length at the same time with another stylist in the salon. Salons can be dangerous for children who can fall, cut themselves, or be exposed to potentially harmful chemicals. I pride myself on creating a relaxing experience for all guests, and children can cause a distraction for both the stylists and the other guests in the salon. I love seeing photos of and hearing stories about your children; however, for their safety of all others in the salon, I do ask that you make child care arrangements during your appointments.
 
Salon Etiquette:
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Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
 
Confidentiality and Privacy:
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Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.